Privacy Policy

Effective Date: July 25, 2026

Last updated: July 25, 2026

The Coin Shop L.L.C. (“The Coin Shop,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.thecoinshop.us, contact us in the shop or by phone, chat with Liberty (our AI attendant), or use related services such as pricing notifications.

1. Who We Are

We are a family-owned coin and bullion dealer located at 9937 East Grand River, Brighton, MI 48116. Primary customer line: (810) 819-2368 (Liberty, 24/7). Secondary shop line (business hours): (248) 446-1445.

2. Information We Collect

• Contact details you provide: name, email, phone number, mailing address.
• Transaction details for purchases or sales of coins, bullion, scrap, or supplies (what you bought or sold, amounts, payment method notes).
• Communications with us by phone, chat, email, web forms, or in person.
• Notification preferences if you opt in for stock, specials, or hours alerts.
• Technical data such as browser type, device, approximate location, pages viewed, and cookies or similar technologies.
• Identity information when required by law for certain cash or bullion transactions (for example government ID), collected in-store only as needed.

Phone numbers are collected only when you voluntarily provide them (forms, chat, calls, or notification sign-up).

3. How We Use Your Information

• Respond to questions, quotes, and service requests.
• Process purchases and sales, including buybacks of coins, bullion, and scrap.
• Operate our website, live spot tools, and store systems.
• Send transactional messages (order or visit confirmations, appointment notes).
• Send marketing or promotional messages only if you have opted in.
• Improve our services, train staff, and (for Liberty chat) provide automated assistance.
• Comply with legal, tax, and anti-fraud requirements.

4. Liberty AI Chat & Phone

Liberty is our 24/7 AI attendant powered by technology partners (including SpotPro). When you chat or call Liberty, your messages, call-related data, and contact details you share may be processed to answer questions about hours, inventory, pricing tools, and store services, and to transfer you to a person when needed. Do not send bank account details, Zelle handles, Social Security numbers, or other highly sensitive data through chat.

5. Mobile and Text Messaging

We may use your phone number for transactional and/or marketing text messages only if you opt in.

Consent language: By providing your number and opting in, you consent to receive text messages from The Coin Shop. Message frequency may vary. Message & data rates may apply. Reply STOP to opt out, HELP for help.

Consent to marketing texts is not a condition of purchase. You may opt out anytime by replying STOP or contacting us. We retain texting consent records only as long as needed to provide the service and meet legal requirements.

Important: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with third parties for their marketing.

6. Cookies, Theme Preference & Analytics

We use cookies and local storage for essential site functions (for example remembering light/dark theme). We may use basic analytics or performance tools to understand how the site is used. You can control cookies through your browser settings; disabling some cookies may limit site features.

7. Service Providers & Sharing

We do not sell your personal information. We may share information with:

• Technology providers that host our site, chat/phone attendant, live metal pricing, notifications, or email/SMS tools (including SpotPro and related platforms).
• Banks and payment services when you pay by Zelle, wire, or other non-cash methods we accept (we do not process credit/debit cards in the shop).
• Professional advisors (legal, accounting) when needed.
• Authorities when required by law, court order, or to protect rights and safety.

Providers may process data only to perform services for us under appropriate confidentiality and security expectations.

8. In-Store Transactions & Records

Purchases and sales of precious metals or coins may require records we keep for business and legal compliance. We handle those records carefully and do not use them for unrelated marketing without a lawful basis or your consent where required.

9. Data Retention

We keep information only as long as reasonably needed for the purposes above, including legal, tax, accounting, and dispute-resolution needs, then delete or de-identify it when appropriate.

10. Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure; please use strong unique passwords for any online accounts and avoid sharing sensitive data over chat.

11. Your Rights & Choices

Depending on applicable law, you may request access to, correction of, or deletion of personal information we hold about you, or ask us to limit certain uses. You may also opt out of marketing messages at any time. To make a request, contact us using the details below. We will respond as promptly as practicable.

12. Children

Our website and services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will take appropriate steps.

13. Third-Party Links

Our site may link to third-party sites (for example maps, PCGS, SpotPro, or partner stores). Their privacy practices are their own; review their policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” / “Last updated” line at the top will change when we do. Continued use of the site after updates means you acknowledge the revised policy.

15. Contact Us

Questions about this Privacy Policy, phone/text data, Liberty chat data, or deletion requests:

Phone: (810) 819-2368 (available 24/7)
Chat: Message Liberty 24/7 on our website
In person / mail: The Coin Shop L.L.C., 9937 East Grand River, Brighton, MI 48116

We will respond to privacy-related requests as quickly as possible.